BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:W. Europe Standard Time BEGIN:STANDARD DTSTART:16011028T030000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=10 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010325T020000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=3 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200129T143823Z DESCRIPTION:Dear All\,\n \nWe would like to invite you to the following Cus tomer COE Advisory Session: \n \nUse Expert Chat to Solve Your Technical P roblems\n \nDiscover the SAP Next-Generation Support real-time channel Exp ert Chat and how it can help you implement and operate your SAP solutions\ , in any deployment model.​\nExpert Chat is a live chat service best suited for new medium or high priority issues. It instantly connects you to SAP technical support experts. Real-time interaction with screen sharing creates a fast er and more direct route to issue resolution\, which improves customer sat isfaction while reducing project and operational costs. It's available for all support levels and almost all solutions – at no additional cost. ​\nExpert Chat benefits include:​\n* Time savings: Businesses that imp lement Expert Chat begin to experience significant increases in value from their maintenance and support agreements with SAP.​\n* Reduced downtime : Expert Chat can reduce the amount of time businesses spend supporting SA P products\, including resolving incidents and issues.​\n* Efficient iss ue resolution: Through the Expert Chat service\, SAP optimizes support pro cess by consolidating all necessary information at an early stage to solve an issue during the interaction. For more complex issues\, a follow-up w ill take place as an incident.\n \nPresenter: Janos Nagy\, Program Manager and Business Product Owner of Real-Time Support (Expert Chat and Schedule an Expert)\, SAP Hungary\n \n \nFollow these 3 steps to connect to the vi rtual session from a PC\, Mac\, iPad\, iPhone or Android device:\n \n1. Jo in Zoom Webinar: https://sap-se.zoom.us/j/516828088\n If required\, download Outlook Plug-in: https://sap-se.zoom.us/download#outlook_plugin < https://sap-se.zoom.us/download#outlook_plugin> (see below for mobile app s)\n \n2. If required\, enter Webinar ID: 516 828 088 \n \n3. Preferably connect with your computer audio to hear the audio \n Otherwise\, join by phone. \n Dial-In (for h igher quality\, dial a number based on your current location):\n International numbers available: https://sap-se.zoom.us/zoomconference ?u=QXI_sjzLFTRl0Dw-Dg4RUA3DHKloaIOGDt9o0MpSKxY \nZoom Mobile A pps:\n \niPhone/iPad App: https://sap-se.zoom.us/download#mobile_app \nAndroid App: https://sap -se.zoom.us/download#mobile_app \n DTEND;TZID="W. Europe Standard Time":20200414T170000 DTSTAMP:20200129T143823Z DTSTART;TZID="W. Europe Standard Time":20200414T160000 LAST-MODIFIED:20200129T143823Z LOCATION:Live Webinar - Zoom PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=de:Use Expert Chat to Solve Your Technical Problems TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000502903E9B9D6D501000000000000000 01000000013049034D5382946A576634FB7CBBB89 X-ALT-DESC;FMTTYPE=text/html:\n< !--[if gte mso 9]>\n\n

Dear All\,

 \;

We would like to invite you to the followi ng Customer COE Advisory Session:

 \;

< b>Use Expert Chat to Solv e Your Technical Problems

 \;

Discover the SAP Next-Generation Support re al-time channel Expert Chat and how it can help you implement and operate your SAP solutions\, in any deployment model.​

Ex pert Chat is a live chat service best suited for new medium or high priority issues. It instantly connects you to SAP technical support experts. Real-time interac tion with screen sharing creates a faster and more direct route to issue r esolution\, which improves customer satisfaction while reducing project an d operational costs. It's available for all support levels and almost all solutions – at no additional cost. \;​

Expert Chat benefits < span class=SpellE>include:​

  • Time savings:< /span> Businesses that implement Expert Chat begin t o experience significant increases in value from their maintenance and sup port agreements with SAP.​
  • Reduced downtime: Expert Chat can reduce the amount of time businesses sp end supporting SAP products\, including resolving incidents and issues.​
  • Efficient issue resolution: Through the Expert Chat service\, SAP optimizes support process by consolidating all necessary information at an early stage to solve an issu e during the interaction. \; For more complex issues\, a follow-up wil l take place as an incident.

 \;

Presenter: Janos Nagy\, Program Manager and Business Product Owner of Real -Time Support (Expert Chat and Schedule an Expert)\, SAP Hungary

 \;

 \;< /span>

Follow these 3 steps to connect to the virtual session from a PC \, Mac\, iPad\, iPhone or Android device:

  \;

  1. Join Zoom Webi nar: https://sap-se.zoom.us/j/516828088< /a>

 \; \; \; \; \; \; If required\, download Ou tlook Plug-in: https://sap-se.zoom. us/download#outlook_plugin (see below for mobile apps)

 \; \;& nbsp\; \; \; \; \; \; \; \; \; \;  \;

  1. If requi red\, enter Webinar ID: 516 828 088

 \;< /o:p>

  1. Preferably connec t with your computer audio to hear the audio \; \; \; \;&n bsp\; \; \; \; \; \; \; \; < /li>

 \; \; \; \; \; \; \; \; \;  \; \; \; \; Otherwise\, join by phone.

< p class=MsoPlainText>&nbs p\; \; \; \; \; \; \; \; \; \; \;& nbsp\; \; Dial-In (for higher quality\, dial a number based on your cu rrent location):

 \;&nb sp\; \; \; \; \; \; \; \; \; \; \;  \; International numbers available: https://sap-se.zoom.us/zoomconf erence?u=QXI_sjzLFTRl0Dw-Dg4RUA3DHKloaIOGDt9o0MpSKxY

Zoom Mobile Ap ps:

 \; \; \;

iPhone/ iPad App: https://sap-se.zoom.us/downlo ad#mobile_app& nbsp\; \; \; \;

Android App: https://sap-se.zoom.us/download#mobile_app  \; \; \;

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